Enterprise Suite – Customer Support
Today’s demanding business environment requires outstanding customer service – and with Enterprise Suite your business will be fully equipped to deliver it.
Our customer support module – part of an integrated suite of business management tools – provides comprehensive helpdesk, service contract and project management applications.
Enterprise Suite customer support reaches out to customers with proactive problem-fixing solutions:
- > Service Desk – Manage customer issues to a successful conclusion with service desk tickets
- > Customer Portal – Allow customers to create and update their own service desk tickets
- > Service Contracts – Record and monitor customer service contract information and renewals
- > FAQs – Create publish and maintain a live knowledge base to cater for FAQs
- > Online Chat – Respond to customers directly via real-time chat
- > Projects and Tasks – Track projects from inception to completion
- > Time Recording – All employees can record their time against project tasks and/or service desk tickets
- > Reporting – Large number of canned reports plus the option to easily create/enhance your own reports
- > Import – Migrate data from existing Service Desk program